At ICEY MEDSTORE our top priorities are
customer safety and satisfaction. We take customer comments and
complaints extremely seriously and will always do everything in our
power to make any negative experience right.

It should be noted that ICEY MEDSTORE does not
offer refunds. Due to the nature of our industry and payment systems,
we are unable to offer the return of any funds once they have been
accepted by Terra. If we determine that we made a mistake or the product
we sent you is defective, we will be happy to offer you a store credit
or replacement product.

In order to obtain support for defective products, please contact our
customer service team within seven(7) days of receiving your package.
We are unable to offer any credit for complaints after seven(7) days.

At ICEY MEDSTORE, we stand behind the quality of our products and will never ship a product we believe to be inferior. If you for some reason receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. ICEY MEDSTORE reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.

Credits that are given will expire after ninety(90) days. Credits
will be given in the form of a coupon code. Each coupon code can only be
used one(1) time, if the credit is not used in full, the remaining
credit becomes void and Terra we will be unable to reissue a new coupon
code for the remaining balance.

All of our packages are shipped through the fastest delivery means
available in your location. In the event that a package goes missing, we
will do our best to rectify the situation with them, and we will launch
an investigation. Any Credits for lost or missing packages will be
managed on a case by case basis and Marijuana Bud Supplier Reserves the
right to refuse to provide a credit in the case that a package is lost
or stolen.