DISCREET PACKAGING AND SHIPPING

Here at Icey MedStore, we understand how important it is to our customers that we ship your purchases discreetly.  We ship all orders in plain cardboard boxes, nothing to mark cannabis or things of that nature.  Our shipping labels do not say 420calikushstore, and we do everything we can to ensure our packages are discrete.

Our packages are shipped to you in a plain white box, wrapped in a generic mailing bag. Nowhere on the outside of your package will you see the words “ Icey MedStore

We do not ship to anyone under the age of 19 years old.

Terra reserves the right to add a signature requirement to any order
at our discretion for security reasons. This is to prevent fraud and
underage orders. We are very serious about preventing illicit orders.

We can not guarantee arrival dates or times. While we try our best to
prevent any delays, orders may be held up due to unforeseen
circumstances.

We ship all products from USA to anywhere in Europe . Shipping costs
vary depending on times and shipping destination. Free shipping is
offered on orders over $150.

SHIPPING TIMES AND SHIPPING SPEED

Please note that the shipping time does not include the processing
time for packaging up and creating orders. Once your order is placed,
our shipping team works hard to get that order packaged and sent to you.
Orders are generally shipped out within 12-48 hours of being placed. In
rare cases of holidays or special sales, processing times can be
between 3-5 days. Orders are not shipped on weekends and are not
packaged on Canadian holidays and other instances in which the postal
services are closed. Shipping times do not guarantee package arrival
date.

All of our packages are shipped out via the fastest Discreet shipping
Agency available in your location. Tracking labels are sent out via
email once the package is picked up by the post office. You will not
receive a tracking number email until your package has been processed,
packaged, and labeled for pick up by the postal service.

ITEMS BROKEN IN SHIPPING

Please visit our Refunds and Exchange Policy page for more information on broken items and processing a replacement or refund.